In an organization, e.g. a company or a state, there is a temptation to use technology as an excuse.
On the one hand, technology can be the easy answer when a process is not performing as expected. How many times have we heard "Sorry, computer problem"? But when computer problems keep happening, is it a technological issue or an organizational one?
On the other hand, technology can also be the easy answer when the organization cannot cope with a human issue. For instance, can't you improve the social atmosphere in your public transportation service and solve strikes? Easy: just automate subway lines.
Of course, applying a technological fix on a social issue can be extremely complex and costly. Automating a subway line is not easy, at least the first time you try. But for some reasons, organizations often prefer to use resources and intelligence that way.
By doing so, they do not solve the human problem. They erase it. --JeromeDelacroix