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http://www.bbb.org/

About The Better Business Bureau System

The Better Business Bureau (BBB) system in the U.S. extends across the nation; coast-to-coast, and in Hawaii, Alaska, and Puerto Rico.

Since the founding of the first BBB in 1912, the BBB system has proven that the majority of marketplace problems can be solved fairly through the use of voluntary self-regulation and consumer education.

The BBB's Core Services include:

   1. Business Reliability Reports;
   2. Dispute Resolution;
   3. Truth-in-Advertising;
   4. Consumer and Business Education; and
   5. Charity Review. 

Source: http://www.bbb.org/about/index.asp


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