MeatballWiki | RecentChanges | Random Page | Indices | Categories

Criticism means stating that something isn't as good as it could be. Criticism can be meant as:

Independently from the intent, organisations and people can interpret criticism as being fair (typically answered by talking about improvements) or sniping (typically answered by defensive statements). Joe Random is seldom eloquent or constructive, so he is met with shields up. This approach is unproductive and escalates the conflict.

Therefore, transform criticism into feedback. More strongly, CriticismIsFeedback.

This means:

Controlling criticism is easy in traditional institutions and in classical mass media. In an online community, the act of controlling criticism is often extremely damaging for public relations. When a GodKing attempts to ban all criticism of herself, she loses a lot of social capital, and the community is fatally weakened. The powerful ought to remember that PowerIsCriticism. And more to the point, quelling criticism leads to discontent, a burgeoning AngryCloud amongst TheCollective, and the potential that a flash LynchMob might come for you.

Most people don't like being criticised. As children, we are criticised very often and we don't like it. When we grow up, we find that criticism is often justified and that we may learn from it.

Sometimes direct criticism is not possible; another possibible type of criticism is CollaborativeCriticism.

Compare: Wiki:OnlySayThingsThatCanBeHeard

Many authorities have formed the habit of controlling criticism, and suffer by trying to apply the same techniques to online communities. Even where criticism is met with engagement, nevertheless criticism is not valued, and the emphasis is on reducing criticism, not on solving its underlying causes.

This is the message from the online communities to large organizations and institutions:

"If you want to be successful tomorrow you must get over the CriticismIsFeedback hurdle. If you do it soon you will have the additional bonus of an innovator. If you don't, you won't be able to improve your system as fast as others and lag behind your competitors."

But an organization will not see it this clearly. It is rare that an employee will feel like a founder. Lots of people may be envolved in decisions, that are far from the community experience. A lot of [[1] [resources]] may be put into a project, that hide the effect of suppressing criticism for a time. Consultants will hesitate to point at communication deficiencies of team members.

Institutions build up a defense of protective measures to secure the valuable process they embody. This protection means that there is a border between insiders and outsiders. Any influence from the outside is reduced to stabilize the institution. All this is ok.

Going a few steps further the institution becomes insane. Insiders will stick to hierarchical order and mind their own business. The leader wants and will hear only good news. All this is still ok, when it is a private institution. But sometimes we talk about a ministry or an university that is financed by taxes and should serve the public. Such institutions should continuously improve and properly react to feedback. -- HelmutLeitner, anon



SunirShah -- Thu Mar 8 05:51:33 2012

[jam tangan] [jam tangan murah] [jam tangan kw] [hostgator coupon] [kata mutiara] [Jasa SEO] [EZido] [RDAnet] [pioneer deh-1300mp] [asus a53e-xa2] [asus tf101-b1] [asus tf101-a1] [asus n53sv-eh72] [asus republic of gamers g74sx] [asus acer a5250] [acer chromebook ac700] [asus asus 53u] [lg infinia 55lw5600] [Sonicview 360 premier] [asus 7 cu ft freezer] [asus 30 single wall oven] [brother cs6000i sewing machine] [brother 1034d serger] [brother sewing machines] [Yokohama Geolandar H/T-S] [crib tent tots in mind] [kidco peapod plus] [foscam fi8910w] [samsung pl120 review] [gopro helmet cam] [Canon SX130IS] [powershot s100] [ContourHD 1080p] [canon vixia hf r21] [digital picture frame] [canon ef 50mm f1.4] [canon ef 70-300mm review] [wide angle lenses] [moving comfort sports bra] [moving comfort bra] [womens argyle sweater] [bebe dresses] [ViewSonic VX2250WM] [Le Pan TC 970] [Apple MacBook Air MC965LL] [Sennheiser CX 880] [plantronics cs540] [ultrasonic jewelry cleaner] [Sennheiser RS120] [bose quietcomfort 15 acoustic noise cancelling headphones] [logitech harmony one remote] [logitech harmony 900] [sony mhc-ec69i] [sony mhcec909ip] [bose wave music system] [sony htss380] [logitech squeezebox touch] [sony dvp-fx970] [onkyo tx-nr509] [onkyo tx - nr609] [onkyo ht-s3400] [energy 5.1 take classic home theater system] [polk audio psw505] [onkyo ht-s5400] [onkyo tx-nr709] [belkin pf60] [onkyo ht-rc360] [denon avr-1912] [Yamaha YHT-S400BL] [fujitsu scansnap s1500] [brother hl-2270dw] [epson workforce 545] [hp laserjet p2055dn] [bushnell 8mp trophy cam] [toshiba 32c110u] [panasonic viera tc-p60s30] [VIZIO E220VA] [hauppauge wintv dcr-2650] [Acer AM3970-U5022] [Acer AspireRevo AR3700-U3002] [Dell Inspiron i570] [Dell GX620] [Gateway FX6860-UR20P] [Western Digital My Passport Essential SE 1 TB USB 3.0] [Fujitsu ScanSnap S1300] [Epson Perfection V300] [Fujitsu SCANSNAP S1100] [NeatDesk Desktop Scanner and Digital Filing System] [Epson WorkForce Pro GT-S50] [Kodak P811BK] [Epson Perfection V330] [Viewsonic VX2453MH] [Asus VE228H] [ViewSonic VA2431WM] [Samsung B2230] [HP 2711x] [ASUS ML228H] [Epson PowerLite Home Cinema 8350] [Optoma PK301] [Epson EX7210] [Epson EX5210] [ViewSonic PJD5133] [Acer X1161P] [FAVI RioHD-LED-2] [Epson EX3210] [ViewSonic PJD6531w] [Trinity 360 Breville 800JEXL] [Skil 3320-02] [Delta 46-460] [Grizzly G0555] [Delta 18-900L]

MeatballWiki | RecentChanges | Random Page | Indices | Categories
Edit text of this page | View other revisions | Search MetaWiki